Frequently Asked Questions

What is your returns policy?

If you are unhappy with your purchase, our returns policy is outlined and can be found at returns and refunds

What delivery options do you offer?

To view our delivery options please visit delivery information

My item arrived damaged, what is the policy?

We are sorry to hear this! Please email us with proof of purchase and a photo of the damaged object within 48 hours of delivery. We will be more than happy to resolve the issue

Can I change my delivery address after the order has been placed?

Unfortunately we are currently unable to offer this service. Please cancel the order and place a new one with the correct address. Alternatively, in some cases this issue may be resolved with your courier service

How fast is your shipping?

Please visit the delivery information for information on shipping

Can I exchange an item?

Unfortunately we are currently unable to offer this facility

Are returns free?

We offer free UK returns, please refer to the returns label provided with your order. For international returns please contact our team to assist you

My order was automatically cancelled, why is this?

Orders are cancelled automatically due to unauthorised transactions. Please contact our team to organise your refund request